FAQ

I jump back to home page and my shopping cart show up empty when I click "Proceed to Checkout" ?

FAQ Image

Please DO NOT check the "Delete" box when you proceed to checkout, unless you wish to remove the item.



Do I need to register as a member to purchase items form your online store?

Shopping online at deanthus.com is fast and convenient, NO registration and NO login required, you can place an order online without becoming a member. But by registering with us you will be able to access your order history and save billing-shipping addresses to speed up the checkout process in the future.



How do I check my order status?

You may check your order status by following steps(online ordering only),

  1. Go to www.deanthus.com
  2. Click order status on top right hand corner
  3. Key in your Order ID, Internet Reference Number, Billing Email and click Submit



How to get my Order ID, Internet Reference Number?

You will receive an email notification with order ID, internet reference number and others order details once you placed your order online. 



I accidentally closed my browser before proceed to the online payment page, how do i get in to the relevant page again to complete my online payment?

You may follow the below steps to complete your online payment,

  1. Go to www.deanthus.com
  2. Click order status on top right hand corner
  3. Key in your Order ID, Internet Reference Number, Billing Email and click Submit
  4. Check your order details and click "Pay with MolPay online payment" or "Pay with PayPal online payment" to complete your online purchase



How do I place an order online?

Please refer to How To Order with step by step snapshots.



How do I place an order offline ?

1) Order Via Telephone
Call us at 03-5635 2133 during office hours. You may either refer to our website or inform us your requirements and we will advise you on the most suitable bouquets for the occasions.

2) Order Via WhatsApp /SMS
WhatsApp / SMS us at 016-2103103 with the following details :

  • SKU Product Code
  • Your Name
  • Recipient Name
  • Recipient Contact
  • Delivery Address
  • Delivery Date
  • Message

Upon received your order, we will call for confirmation and advise on payment.

3) Order Via Email
Email us your order to order@deanthus.com with the following details :

  • SKU Product Code
  • Your Name & Contact Number
  • Recipient Name
  • Recipient Contact
  • Delivery Address
  • Delivery Date
  • Message

Upon received your order, we will call for confirmation and advise on payment.



How do I make payment and what are the payment options available?

For your convenience, we offer the following methods of payment:

1) Online Payment by Credit Card
For Visa and MasterCard, we are powered by MOLPay Secure Payment Gateway & Paypal

2) Direct Bank-In / ATM / Online Maybank2U Fund Transfer
Bank : Maybank
Account Name : De Anthus Florist
Account Number : 512222113923
Please remember to key-in " order@deanthus.com.my " as the 3rd Party Email Address
while making M2U fund transfer.

3) Cheque Payment
Applicable for Corporate customer orders only

4) Payment Collection
We are willing to collect your payment (upon request only) for free if the location is within our FREE Delivery Zone With the minimum payment of RM300.00 per collection.



How secure is "MOLPay" payment gateway?

All communication between you and MOLPay are encryted unsing 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard - Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay has implemented 3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, MOLPay does not store any cardholder's sensitive data and information.



What are the free delivery zones available?

Our FREE delivery zone 

  • Petaling Jaya 46000 – 46999, 47300 – 47499
  • Puchong 47100
  • Shah Alam 40000 – 40999 (except 40150, 40160, 40170, 40450, 40460 & 40470)
  • Subang Jaya 47500 – 47699
  • Kuala Lumpur 60000

Please refer to our Flower Delivery Service for more infomations



What are the delivery charges for areas other than those listed in the free delivery zone?

Please refer to delivery charges table on our Flower Delivery Service page for more infomations.



What is the currency of the prices shown?

All prices shown and all transactions are in Ringgit Malaysia (MYR).



How do I know if you received my order?

You will receive an email notification that we have your order.
If you have placed an order online and not received an email, please call 03-56352133 / 016-2103103